Customer
Support
We're here to help you every step of the way. Our support team is dedicated to assisting you with any questions or guidance you may need.
Get in Touch
Have a question or need assistance? Our team is available to help you via email and our support portal.
Email Support
For all general inquiries and platform assistance:
support@apfx.com
Working Hours
Monday to Friday:
9:00 AM – 6:00 PM (GMT)
How We Can Help
Our dedicated support specialists are trained to assist you across a wide range of areas:
Account & Onboarding
Assistance with account setup, verification, and initial platform walkthroughs.
Trading Queries
Guidance on using our platforms, understanding market tools, and trade navigation.
Tech Support
Rapid troubleshooting for connectivity, platform performance, or software integration.
Security & Safety
Addressing concerns related to account security, MFA, and data integrity.
Response Time
We aim to respond to all standard queries within 24 to 48 hours.
For urgent issues that require immediate attention, please include "URGENT" in your email subject line for faster resolution by our priority response team.
Self-Help Resources
We are continuously expanding our FAQ and help center to provide you with instant answers to common questions. Check back soon for our comprehensive Knowledge Base.